• Michelle Hebert

Snapchat responds to users’ criticism


Snapchat has recently been receiving a lot of backlash over the newest update. To read more about the backlash, you can go read the article on our website titled “Snapchat receives backlash over recent app update.” After some users kept expressing their dislike, Snapchat has finally responded to it all.

On Tuesday, Feb. 20, 2018, (SNAP) the parent company of Snapchat, responded: a new update is being released to make it easier for users to view content they want to see. The company responded after the change.org petition, 'Remove the new Snapchat Update', gained so much attention. Currently, the petition has over 1.2 million signers.

In response to the petition, SNAP wrote the following on change.org: "We hear you, and appreciate that you took the time to let us know how you feel. We completely understand the new Snapchat has felt uncomfortable for many."

The older designs of the app are not coming back, but changes are coming to the app; SNAP hopes the changes will make users enjoy the update more than they do now.

In the post SNAP made on change.org, the changes coming to the app were announced. According to CNN, an update will soon be available to iOS devices, and tabs will then be available on the app in the Friends and Discover sections to make it easier for users to find Stories - photos and videos users share to others and disappear 24 hours later. Stories, group chats, and subscriptions will also be able to be sorted. Android users will have the update available a few weeks after iOS users.

As of Feb. 21, 2018, no more details have been released about the update.

Snapchat CEO Evan Spiegal stated, “Our design and engineering teams are constantly monitoring the rollout of the redesign and making improvements based on what we learn from our community and their usage of Snapchat. These adjustments to our products will continue over the next few quarters as we continue to optimize the application.”

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